YOUR OUTSOURCED RECEPTION
BY WHITFIELD BUSINESS HUB
There ’ s a wide variety of businesses that outsource their reception function to the Whitfield team . You may have called one of them & not realised that you ’ re actually speaking to one of their team in Heswall .
“ You never get a second chance to make a great first impression ”
The receptionist is the first person that a client speaks to when they call your company . They are a unique position to set the tone not just for the call , but for the entire experience of working with your company . This is the one chance to make a great first impression .
Savvy business owners use Whitfield ’ s receptionists as an extension of their team , allowing them to concentrate on their core business rather than become distracted by calls . It allows their business to be fully accessible even when the staff are busy , keeping the company agile & flexible . Some companies do this full time , others use the virtual reception as an overflow or to cover holidays .
Professional & Friendly It ’ s super important that calls from customers are answered quickly & given a professional yet friendly response . Recognising the importance of excellent customer service , Whitfield partner with each individual company ’ s guidelines to ensure they embody their client ’ s values & goals when representing them on the phone .
Positive Calls Only Some calls need filtering out ; persistent sales calls , surveys , scams , etc ; a professional team will know how to filter them out . They record all calls so can always go back for any training or monitoring purposes .
Calls can be routed anywhere , messages transcribed to email , calls transfer to various departments ; anything a traditional reception switchboard would undertake . There ’ s a choice of piggybacking onto an existing number , or they supply a full range of geographical , free and premium rate numbers , handy for business who wish to portray a presence in say London .
A virtual reception is a very cost effective staffing solution for small businesses giving flexibility of gaining temporary staff at a moment ’ s notice .
Take a Free trial To demonstrate how great this is , the Whitfield Team are offering a free 14 day trial until the end of July ; more details on www . whitfieldbusinesshub . co . uk / phoneanswering or call 0151 342 6365 .
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