WIRRAL LIFE MEET DESTINATION
SPECIALISTS DELMAR WORLD
We speak to brother and sister team, Ann and Howard, about Delmar
World; their family-run business that specialises in worldwide leisure
travel... events to learn more, or even to board a ship for lunch, so they can see
for themselves whether it suits them. This level of service is something
you simply won’t get online.
So, tell us about Delmar World.
We are a team of well-travelled, destination specialists who are
committed to sharing our extensive worldwide knowledge and giving
outstanding customer service, as we have done since the family business
began in 1964. What exactly is the Delmar Difference?
I think it’s the amount we invest into each team member. We believe
strongly in maintaining and expanding each team member’s knowledge
through personal travel. Many people have a “bucket list” of their
ultimate dream destinations but they need to be sure they’re making
the right decision - it isn’t “one size fits all”! So it’s important to talk
to someone who understands that and has the extensive knowledge
necessary to make your dreams come true.
Clients are welcome to call in at any time but, if they prefer, they can
take advantage of our appointment service called Talk Travel™️. This
allows them to see a destination specialist at a time to suit them. This
bespoke service is very popular with clients because it ensures they can
see the right person at the right time in order to ultimately discover their
perfect holiday.
What are your specialist areas?
Originally it was USA and Canada but in the last 15 years we have
become worldwide specialists, now including Australia, New Zealand,
Africa and Asia. Each member of our team specialises in different areas
of the world and they have travelled extensively in those areas in order to
be able to give very informed recommendations that are tailored around
each client’s individual needs.
What is Perfect Cruises?
Perfect Cruises is focused on the specialist area of luxury cruising. We
have always had a strong demand for cruising - it is another of our
specialist areas - but this was not always apparent under the Delmar
brand. So we launched Perfect Cruises - no pun intended! - to heighten
awareness of our expertise: whether it’s ocean, river expedition or luxury
cruising, our team has the expertise to offer very insightful first-hand
information, drawn from our own experience - between us we’ve been
on over 50 different ships.
We also work very closely with cruise lines directly to ensure that we
can offer our clients the best possible deals - often before they are on
general release and sometimes exclusive to our clients.
We really care about our clients’ experience and relationship building is
very important to us. In fact, we have clients who have booked with us
since 1964, and we have seen generation after generation of clients come
to us, bringing their friends and their family: we’re very proud to have
such a high repeat and referral level.
We’re also delighted to have won the Gold Feefo Award, which is voted
for by our clients. Some of those testimonials, which are on our website,
are hugely rewarding to read.
Speaking of awards, you seem to have quite a few!
Yes! We’re proud to have been awarded as the Travel Network Group’s
Member of the Year for innovation and customer service as well as the
CLIA (Cruise Lines International Association) Rising Star Award. We’ve
won the Best Canada UK agent award three times in the last six years
and we’re presently nominated as one of the top 50 travel agents in both
Wales and the North West. Awards are great - and we continue to strive
for excellence in this way - but our customer feedback and satisfaction
genuinely is the most important thing to us.
Do you have a message for our readers?
Now we are in Heswall, we would love to meet you and for you to
experience the Delmar Difference. Come and visit us at 5A Milner Road
- there’s always a coffee, a smile and, of course, some travel inspiration
waiting for you!
And, if a client is new to cruising, or perhaps considering trying a new
cruise line, we have opportunities where we can invite them to hosted
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