W
L
WIRRAL CARE HOME IS RATED
‘GOOD’ BY OFFICIAL WATCHDOG
A care home in the Wirral has been rated as ‘good’
following an unannounced inspection by the official
watchdog.
The Hazelwell, a luxury ‘all-inclusive’, residential, nursing,
palliative and respite care home in Heswall, which caters
for 55 residents, opened on Oldfield Road in Heswall less
than a year ago.
The Care Quality Commission, the independent
regulator of all health and social services in England,
rated The Hazelwell as ‘good’ for providing a service that
was ‘safe, effective, caring, responsive and well-led’. It
found that the home was ‘clean, well-maintained and
records showed that regular health and safety checks
were carried out’.
The CQC report also stated that ‘all areas were furnished
and decorated to a very high standard and people had
a choice of comfortable sitting areas both indoors and
outdoors’ and ‘medicines were managed safely and
records confirmed that people always received the
medication prescribed by the doctor’.
Representatives from the CQC chatted with residents,
family members and reviewed individual care plans.
They also spoke with staff and Liza Millington, care home
manager at The Hazelwell, who was commended for her
role at the home.
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The report read: “Residents were very happy with their
meals and told us that choices were always available. The
members of staff we spoke with had good knowledge of
the support needs of the people who lived at the home.
“The staff we met had a cheerful and caring manner and
they treated people with respect. People who lived at the
home and visitors who we spoke with, expressed their
satisfaction with the care provided and with the staff.
“The care plans we looked at gave information about
people's care needs and how their needs were met. They
also gave detailed information about people's individual
choices and preferences. There was a friendly, open and
inclusive culture in the home and people we met during
our visits spoke highly of the home manager.”
The Hazelwell was also recently named in the Top 20
Recommended Care Homes in the North West for 2017
by leading UK care home website, carehome.co.uk.
For more information about The Hazelwell, contact
Liza on 0151 342 9654, email [email protected]
or visit www.thehazelwell.com