Do You Want to be a Name or a Number?
With the expansion of gaming properties, you our customer, have more
options than ever. We fully realize that and know we have to work
harder than the competitor down the street for your loyalty.
All casinos have slot machines and table games. The key in business
and especially the hospitality industry is how you are unique compared
to your competitors.
The one area we are different
is in our customer service. As
the title of the column indicates,
do you want to be a “name
or a number” when you visit a
gaming property? That question
really sums up our focus on being
a customer centric property.
We often do not have the best
location and our gratified to hear
from many of you drive past a
competitor to visit us.
“You guys are
awesome! I have
been to a few casinos
in my time and
your employees are
professional from
their uniforms to their
demeanor. Keep it up.”
Cheryl A.
Baltimore, MD
Invariably, the reason you
mention relates to your overall
customer service experience. You
will often mention specific employee names that made your trip special.
As part of senior management we are fortunate to have so many of our
employees who provide you with a warm welcoming experience day
in and day out.
In your future trips, candidly compare your customer experience on our
property versus our competitors. If an authentic, warm and welcoming
customer service experience is important, then Dover Downs Hotel &
Casino is the place for you.
We continue benchmark ourselves and measure ourselves against our
regional competition. We have a partnership with the top professional
survey company in the hospitality industry for our key way to listen to
you. We consistently exceed every one of our regional competitors in
overall customer service scores. While proud, we are always striving to
improve.
In this competitive environment, we will stay humble and continue to
work harder to ensure you are a name, not a number to us.
Warmest Regards,
Tis the season for good spirits and cheer and
we are serving up lots of it here! Make a point
of coming in to check out these new penny slot additions.
Gears of Gold is a five-reel 40 line video slot with a
sparkling display. This game has many special features
including mystery symbols which create more chances for
you to hit a five-of-a-kind win. You may also see “Directional
Wild” symbols; these unique icons are identifiable by the
arrows pointing in eight different directions. Any symbol
in the path of an arrow becomes wild. The big bonuses
obviously center around the Gears of Gold Bonus wheel.
If you are looking to double your pleasure – make sure you
try the Twin Fire game. This is a new slot that combines two
great games into one amazing machine. Now you can play
Quick Hits and Hot Shot at one seating. You cannot get
more convenient than that!
Seems like every hit TV show becomes a slot machine.
Well, Game of Thrones is no exception. This game has a
minimum bet of 50 cents and a max bet of $5 and it whisks
you away into the mystical world in which demons and
dragons live among humans. It features clips from the show
and is loaded with animation and graphics in the quest
for the Iron Throne. Special features include Battle of the
Blackwater Bay, the Wall and the Mother of Dragons. Like
the show the slot is big and imposing with its curved screens
stacked on top of each other.
The Asian themed games are extremely popular and we are
adding two more to the mix. Five Treasures is very similar
to 88 Fortunes and offers big progressive jackpots with the
popular pick and win bonus feature. This game offers a max
bet of $8.80 and 243 ways to win.
The graphics on the Five Dragons Gold game gives you
a peek into Asian mythology and include bursts of flames
when you hit a winning combination. The sounds effects are
some of the best too. Of course the dragons are the stars of
the game and they are joined by golden statues. This five
reel slot also offers 243 ways to win.
Enjoy your Holidays and make sure you Come Play these
great games.
Steve Keener
Pete Bradley
Vice President and General Manager
Assistant Vice President
Casino Operations