Winter 2021-22 Brochure - Page 57

Program Refund Requests
REFUNDS ARE NOW MORE CONVENIENT !
Complete your refund request online at registration . pdhp . org .
Guidelines :
1 . Refund requests may be completed online or in-person at a Park District facility .
Online- Log in to your online account and select the My Account menu . Click Activity Cancellations and select the program ( s ) you wish to cancel . Service fees will be assessed according to the schedule listed below . Follow the prompts to checkout . Your refund is not complete until you receive a receipt / confirmation .
In-Person- Fill out a Refund Request Form at the Park District facility where the participant ’ s program is held . The request form will be forwarded to the appropriate program supervisor for approval . Service fees will be assessed according to the schedule listed below . Confirmation of the refund will be sent via email .
2 . Refund must be requested at least one day prior to the program start date *. Refunds requested on or after the program start date will not be honored . * Refunds for ParkSchool or One-Day / Special Events will not be honored if requested less than 10 days prior to the program start date .
3 . If a Park District class is cancelled due to lack of enrollment , a full refund will be issued .
4 . Registration and the applicable payment are non-transferrable between individuals .
5 . We do our best to issue refunds as soon as possible , but sometimes delays are necessary to ensure accuracy . Refunds by check can take 2-4 weeks to issue . A refund to your charge card may be processed within 3 business days ; however the credit may not appear on your statement until the next billing cycle .
Refund Schedule & Service Fees : One-Day & Special Events
• A $ 5 service fee per program will be assessed if the refund is requested 10 or more days prior to the event start date . Refunds requested less than 10 days prior to the event start date will not be honored .
ParkSchool
• A $ 100 service fee per program will be assessed if the refund is requested 10 or more days prior to the program start date . Refunds requested less than 10 days prior to the program start date will not be honored .
Recreation Programs
• A $ 12 service fee per program will be assessed if the refund is requested 10 or more days prior to the program start date .
• A $ 24 service fee per program will be assessed if the refund is requested less than 10 days prior to the program start date .
• No refunds permitted if requested less than one day prior to the start date of the program .
Behavior Management Policy
To help make our programs and facilities enjoyable for all , participants and members are expected to exhibit appropriate behavior at all times . It is required that all patrons adhere to our Behavior Management Policy . This includes but is not limited to showing respect to all patrons and staff , abstaining from the use of abusive or foul language , refraining from causing bodily harm to themselves or others , respecting equipment , supplies , and facilities . Failure to follow these guidelines may result in permanent suspension of participation . To view the policy in its entirety please visit pdhp . org .
Scheduled Payments
Available Payment Plans ParkSchool Payment Plan : Registrants of ParkSchool are eligible for monthly scheduled payments . Scheduled payments are charged automatically from the credit / debit card provided at the time of registration .
Winter / Spring Session- Six Equal Installments
• Deadline to register for Winter / Spring Session using the payment plan is November 30
• 1st installment is due at the time of registration
• Next five equal installments due on the 5th of each month from December to April
Payment Plan General Guidelines
1 . Scheduled payments can only occur with the appropriate completed partial payment form at the time of in-person registration or online with the ‘ scheduled payment ’ billing option .
2 . Scheduled payments must be arranged by the registration deadlines listed above . 3 . Registrations paid in-full cannot be changed to a payment plan . 4 . First payment is due at the time of registration . 5 . Installment payments are scheduled at the time of registration with a valid credit or debit card . This payment will automatically process according to the schedule listed above .
6 . A $ 20 service fee is assessed for late or declined payments . Continued delinquency will result in removal of the participant from the program .
Online Registration Instructions Please visit our Registration FAQ page at pdhp . org for step-by-step instructions on setting up scheduled payments when registering online .
Good Time Guarantee
We are committed to providing the public with high quality recreation programs . Our residents are important to us , and we feel they deserve quality at all times . Our promise and policy are as follows : If requested by the beginning of the third class , the Park District of Highland Park will give you a full refund if you are unsatisfied with the quality of instruction , your child ’ s inability to adapt emotionally in the class , or the skill level is not appropriate for the participant .
Guidelines
1 . Participant must attend the first two classes of the program .
2 . The Good Time Guarantee Refund Form must be filled out appropriately and received prior to the third class meeting . Forms are available at the front desk of all Park District facilities . The Park District will not fax , mail or email copies . Upon receiving your completed form before the third class , we will process a full refund of your paid fees . This applies to programs seven weeks or more in length , unless otherwise noted .
Winter 2021-22 • Park District of Highland Park 57
GENERAL INFORMATION