AWARDS OF EXCELLENCE
PRESENTED TO THREE LHM DEALERSHIPS
Larry H. Miller Chrysler Jeep
Avondale, Larry H. Miller
Dodge Ram Avondale, and
Larry H. Miller Chrysler Jeep
Tucson have each earned the
inaugural 2016 Fiat Chrysler
Customer First Award for
Excellence. By achieving this
elite status, the dealerships
will be recognized by
consumers as leaders in
customer sales and service
experience.
“We’re committed to
excellence for our customers,
and these dealerships
Ruth Maranto, customer relations
and training manager, with GM
demonstrate the high level of
Mike Messina (ADR).
service we hope to provide
on a daily basis,” said MAO
President Dean Fitzpatrick. “I commend these stores for
putting our company vision into practice, which is to be the
best place in town to work and the best place in town to do
business.”
The Larry H. Miller
dealerships are
three of only 124
selected out of
2,600 FCA
dealerships in the
U.S. In addition,
they are the only
stores in Arizona
to be named to
the list. FCA US
created the
Customer First
Sales Manager Brent Wood and GM Larry
Award for
Watts with LHM Chrysler Jeep Tucson.
Excellence with
its dealer
partners and J.D. Power to elevate customer satisfaction
with the dealerships with a specific focus on the sales and
service experience, employee training, and facility condition.
“We gave our dealer body the challenge to join us in
focusing on increasing our customer satisfaction, loyalty
and service
retention and
through the core
pillars of this
initiative, these
dealers have shown
that it’s achievable,”
said Al Gardner,
head of network
development,
FCA–North
America.
Ruth Maranto and Chrysler Jeep Avondale GM
Johnny Martinez.
VERONIKA EGGINTON
VICE PRESIDENT OF DIGITAL
DEVELOPMENT,
MILLER AUTOMOTIVE OPERATIONS
Veronika Egginton joined Miller
Automotive Operations in 2015
and oversees all areas of web
and digital development for
Larry H. Miller Dealerships.
Prior to joining the Group,
Veronika held positions with
Fiat Chrysler Automobiles (FCA), including area sales
manager for Fiat/Alfa Romeo West Business Center, Jeep
incentive and events marketing manager and digital
marketing manager in Phoenix, as well as manager of
digital media optimization for FCA US, LLC in Auburn Hills,
Michigan. She spent several years as an account manager
with Microsoft focused on the Ford Motor Company and
General Motors accounts and also managed accounts,
including Lufthansa, Red Bull, and Citibank for the WPP.
Veronika attended the Ludwig Erhard Business School in
Karlsruhe, Germany, and the German Academy of Direct
Marketing in Frankfurt.
In her free time, Veronika enjoys traveling and spending
time with her family, especially in the outdoors hiking.
Veronika and her husband Michael have three children,
and the family resides in South Jordan, Utah.
ROMAN GELFAND
GENERAL MANAGER,
LHM NISSAN HIGHLANDS RANCH;
LHM NISSAN SOUTHWEST
Roman Gelfand first joined the
LHM Group in 2012, bringing with
him over 12 years of automotive
experience. Roman was named
store manager for LHM Nissan
Highlands Ranch in Colorado in
December 2014. When the Group
acquired Nissan Southwest in 2016, Roman was named its
GM. He looks forward to developing processes to maximize
dealership sales at both stores with his employees.
Roman has held many automotive roles which have given
him valuable insight for his current role. His experience
ranges from being a lot attendant in Arizona to managerial
positions such as finance manager, finance director, and
general sales manager. Roman is also a graduate of the
Larry H. Miller Institute for General Manager Development.
Roman earned his bachelor’s degree in liberal arts and
sciences from Arizona State University. He is a sports fan,
enjoys playing golf, attending sporting events, and watching
his oldest son play hockey.
Roman and his wife Carah are parents to two boys: Ari and
Ian. The family lives in Denver, Colorado.