Winning Spirit Magazine May June 2017 ID WA | Page 15

Service Advisors—Front Row (L–R): Ralph Hardin, Tyler Miller, Mac Vaughn, KC Gardner, Paul Gottenbos, Everett Diaz.
Back Row (L–R): Pat Nicholes, Pat Kroneberger, Dan Johnson, Dean Fitzpatrick, John O’Bryan, Rod Rowley, Alex Lorenzo.
Service Technicians—Front Row (L–R): Todd Castle, Brett Porter, Mark Bryant, Gabriel Sanchez, Brent Hansen, Carlos Arvizu,
Ryan James, Mark Talbot, Zach Kesler, Robby Robbins. Back Row (L–R): Pat Nicholes, Pat Kroneberger, Dan Johnson, Dan Nelson,
Miguel Avila, Dean Fitzpatrick, Robert Meads, Evan Jenkins, John O’Bryan, Rod Rowley, Alex Lorenzo. Not pictured: Nathan Cardwell.
Body/Paint Technicians—Front Row (L–R): John Shelton, David Escarcega, Stacy Helzer, Marty Glenn, Dana Kahl.
Back Row (L–R): Pat Nicholes, Pat Kroneberger, Dan Johnson, Dean Fitzpatrick, John O’Bryan, Rod Rowley, Alex Lorenzo.
Parts—Front Row (L–R): Andy Ponce, Ginger Weaver, Bob Gillett, Ernesto Pleasant. Back Row (L–R): Pat Nicholes, Pat Kroneberger,
Dan Johnson, Dean Fitzpatrick, John O’Bryan, Rod Rowley, Alex Lorenzo. Not Pictured: Steve Landeros, Mark Mostyka.
F&I Associates—Front Row (L–R): Robert Mandziara, Vern Mecham, Jon Rohde, Adnane Ijai, Shawn Duncan, Clayton Penrod,
Nick Brown. Back Row (L–R): Pat Kroneberger, John O’Bryan, Dean Fitzpatrick, Brian Leary, Rod Rowley.
Sales—Front Row (L–R): Troy Young. Johnny Douangprachanh, Kurt Hoerner, Richard Windmiller, Jesse Green, Jeffrey Miller,
Thomas Needham, Sam Schroeder, Stephen Ward, Sean Roland. Back Row (L–R): Pat Kroneberger, Clay Schroff, Dean Fitzpatrick,
Sharyl Noble, John O’Bryan, Rod Rowley. Not Pictured: Scott Asbell, JD Olsen, Brad Rabe.
SERVICE TECHNICIANS
Service technicians earn points for production, proficiency, training,
and customer satisfaction for both domestics and imports.
Domestics
RCD Mike Thompson 208.5
TCJ Ed Swinney 188.2
TDR Michael Pajak 175.4
ACD Levi Cauron 172.5
TDR Jack Foley 163.5
LCJ Tyler Musbach 153.4
BCD Lucas Huto 151.5
SFL Carlos Arivas 145.9
Imports
NHR William Harbert 157.6
LIT Warren Wiemer 154.0
HON Brett Porter 144.3
HON Nathan Cardwell 138.9
HON Roberto Diaz 136.5
HOB Mike Watts 136.0
CTO Gabriel Sanchez 134.3
ESTIMATORS
Collision Center estimators work with customers to provide
estimated repair costs. Points are earned monthly based upon
hours, customer pay, and Customer Service Index (CSI) scores.
BCD Stacy Martin 127.5
LMD Steve Depue 103.1
BODY TECHNICIANS
Collision Center body technicians are awarded points based
upon hours, proficiency, training, and customer satisfaction.
BCD Fred Vigil 218.8
BCD Bobby Parks 148.3
PAINT TECHNICIANS
Collision Center paint technicians earn points based
on total hours and green CSI scores.
LMD David Escarcega 254.2
PARTS
Wholesale parts salespeople earn points based
on sales and profit.
LCJ Ernesto Pleasant 39.0
BCD Ginger Weaver 32.0
MUR Steve Landeros 25.0
SFO Bob Gillett 16.0
LCJ John Smith 14.0
SFO John Morandy 12.0
LHMWSM.com 13