WINDOWS Magazine Winter 2017 | Page 7

EDITORIAL 09 EDITORIAL 06 08 09 10 12 COMPLIANCE  THE CONTINUING FIGHT FOR PRODUCT CONFORMITY AND COMPLIANCE Tracey Gramlick discusses the latest developments in the long struggle to tackle non-conforming building products in the fenestration industry. WORKPLACE HEALTH & SAFETY  THE COST OF UPWARDS BULLYING Maureen Kyne continues her series on bullying in the workplace. ECONOMY  HOME RENOVATIONS - AUSTRALIA’S NEXT BUILDING BOOM? With the release of the latest HIA Renovations Roundup report, Dr Harley Dale provides analysis on the latest industry economic developments. MARKETING  DEAR JOHN, YOUR NEWSLETTER STINKS! Learn to create winning email newsletters and avoid pitfalls with these tips and tricks from marketing whiz, Stephanie Dale. PEOPLE  ACTIONS SPEAK LOUDER THAN WORDS David Esler describes a successful case study in implementing the lessons learned from his industry mystery shopping project. WINDOWS MAGAZINE 5