COMPLIANCE | EDITORIAL
• If products need to be incorporated into a
sub-assembly, insist that the manufacturer or
supplier conducts appropriate performance
testing of the sub-assembly to make sure their
product still performs to spec in the combined
configuration.
• Be suspicious of product certification
documents that are more than three years old,
that contain spelling errors and poor English,
that lack official stamps or official seals, that
use a variety of fonts, or that use informal or
inaccurate language.
• If a product is Joint Accreditation System of
Australia and New Zealand (JAS-ANZ) certified,
remember that there are seven levels of
certification and the higher the level, the more
rigorous the requirements are for product
manufacturers.
• Insist on concise, detailed and plain English
installation procedures.
• Insist on reliable installers that can demonstrate
familiarity with the products you want to use
and can show evidence of proper product
installation training from the manufacturer or
supplier.
• Carefully read the product warranty to
understand under what circumstance you will
and won’t be able to make a claim if anything
goes wrong, remembering that if there is no
local (Australian) distributor, the warranty is
probably not worth the paper it is written on.
• Look for experienced and easy-to-contact
local technical support from the manufacturer
or supplier. While product sales reps might
be knowledgeable, if things go wrong on site
you need someone with real depth of product
application experience to call on during
business hours and preferably in real-time.
• If you have the time, check out the supplier’s
premises either in person or via Google Earth.
Get a feel for how
financially viable the
supplier is in case
something goes
wrong and you want
to make a warranty
claim, return or
exchange goods or
buy accessories.
BUT ALL IS NOT LOST.
MANUFACTURERS HAVE A KEY
ROLE TO PLAY IN ENSURING
THAT BUILDING PRODUCTS
ARE CODE COMPLIANT.
• Don’t let sub-
contractors install
anything without checking out the materials
and products they are using first-hand and
preferably spot-check their work to make sure
they continue to install what you expect them
to be installing.
• Finally, if you discover or suspect an instance of
non-conforming product or a compliant product
used in the wrong application, do something
about it and report it to your association or
anonymously through the new portal set up by
the Australian Building Codes Board 2 .
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WINDOWS MAGAZINE
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