whs
on issues in a timely and responsive
way.
4. the sooner you know, the simpler the
cure
The key is to make it comfortable and
easy for individuals to discuss issues
with their colleagues, their leaders and
other team members. Make it clear
that Speaking Up is expected and
appreciated. The sooner the problem is
uncovered, the sooner it can be fixed.
5. leaders need to say it and mean it
Coach your leaders to be the best they
can to walk the talk.
They’ve got to be able to explain in their
own words why it’s important to Speak Up
– and that people who do Speak Up will
not be penalised or harmed in any way.
For more information, contact Maureen Kyne:
6. focus on training leaders
Educate your leaders on how to detect
and correct problems. Develop a message
which should become the cultural
standard:
‘Raise the issue, any issue, as long as
you think or believe there is a problem.
Whether it’s operational, tied to
compliance, or in any way related to how
we operate to protect the public and one
another, we want to know about it.’
7. simple messages are remembered.
long ones, forgotten.
How about a simple statement that
expresses organisational commitment to
learn about and fix problems:
‘Let us know, we’ll act.’
8. what V