WINDOWS Magazine Autumn 2015 | Page 6

member profile | alu glass & goldfields glass Remote? Not Us! If you think outback Western Australia is a challenging place in which to run a glazing business, think again! Windows magazine speaks to two highly successful AWA members in Kalgoorlie-Boulder about life out west. K algoorlie-Boulder, formed when the two townships merged in 1989, is a bustling goldmining municipality almost 600 kilometres east of Perth. With a population of 30,000 living in 12,500 private dwellings, the city is a melting pot of international mining industry professionals, tourism operators, food and accommodation experts and a solid bank of tradespeople who pride themselves on self-sufficiency and entrepreneurial independence. For glass and glazing professionals, the area is a commercial mecca stretched out over a massive territory. Warren and Bonnie Gellard from Alu Glass, West Kalgoorlie, started trading in 1981 and now provide a diverse glazing service from their sizeable factory and showroom. According to Warren, the business has evolved to tackle most domestic and commercial glazing tasks required in the area, including aluminium windows, doors, security screens and doors, sliding shower doors, wardrobe doors, as well as a 24-hour repair and installation service. With 18 staff, including four members who have been with the company for over 20 years, the team boasts more than a century of combined experience. 4 Australian Window Association Autumn 2015 Everything in the west functions on a huge scale. “Alu Glass services a very large area from Wiluna and Meekathara to the north and all the communities to the east up to 1,000 kilometres away,” Warren says. Such distances require great logistical support and cooperation in what can be a harsh environment. “All our bulk materials and glass shipments are transported by road. Alu Glass has a large client list, many of whom have been with us for in excess of 20 years,” he says. So, how does the company remain updated about technical and regulatory changes in a fast-moving industry? Warren says the AWA and suppliers play a key role in keeping the business updated about new trends, while modern communication technologies help the company stay connected with eastern states and receive relevant communications about new Standards and products. In business terms, a good rapport with customers and partners across the full supply chain not only keeps the company afloat, but it also encourages firm and lasting loyalties. Proven Commitment Goldfields Glass, operating since 2004 in the suburb of Boulder, also enjoys a strong and diverse customer base. “The business was purchased eleven years ago from Rodgers Glass & Security,” says spokesperson Tom Waldeck, “and it has since diversified.” Six staff, including two casual employees, deliver a comprehensive range of security doors and windows, including residential offerings such as glass sliding doors and windows, awning windows and single and double hung windows. Commercial shopfronts are another specialty. The business also handles glazing and reglazing work, including framed, semi-