FIRST EDITION , VOLUME 1 , 2022
EMPLOYMENT HISTORY
2021-Current Vice President , National Network Operations Centre , TM
2017 - 2021 Head , Service Experience Management TM One , TM
2013 – 2017 General Manager , Managed Service Operation , TM
JAYAPRAKASH A / L JAYARAMAN , Ir .
Born November , 1969
ELECTRONIC ENGINEER jayaj @ tm . com . my
CURRENT DESIGNATION
• Vice President , National Network Operation Centre , Telekom Malaysia Berhad ( TM )
ACADEMIC QUALIFICATIONS
• BEng . ( Hons ) in Electronic Engineering , Universiti Sains Malaysia ( USM )
• MSc . in Business Leadership , Newcastle Business School , Northumbria University , UK
PROFESSIONAL QUALIFICATIONS
• Professional Engineer with Practising Certificate , BEM
2009 – 2013 Assistant General Manager , TM Wholesale Service Operation , TM
2007 – 2009 Manager , Data Services Operations Eastern Region , TM
2002 – 2007 Manager , Data Services Operations Penang , TM
1993 – 2002 Assistant Manager , Access Network Operations Selangor , TM
AREA OF EXPERTISE
Service operations
• Leading and managing end-to-end internet and data service operation to consumers and enterprises ; lead big scale service operation for internet services for more than three million customers
• Leading end to end managed services for enterprise and public sector customers ; services include voice , internet and data services
• Implemented 6 Sigma Lean Management and various customer experience enhancements
• Digitised and automated processes to improve cycle time and cost efficiency
Network operations
• Leading and managing end-to-end network operations consisting of satellite network , submarine cable network , core network , transport network and access network
• Implemented corrective maintenance , preventive maintenance and predictive maintenance on network and services
• Deployed data analytics and automation in alarm and anomaly detection and resolution . in a broad spectrum of network
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