White Papers Taking the Next Step in CTRM Cloud Solutions | Page 5

Taking the Next Step in CTRM Cloud Solutions

“MyAspect”. Utilizing AESthetics, users can configure the Aspect solution as opposed to needing customization through code development.
Ultimately, AESthetics essentially helps to reduce
complexity while increasing usability and makes this
repeatable across many users of the solution. It creates system stability and flexibility helping Aspect
to meet its promise of an “exact fit in record time”.
Furthermore, the approach also allows the company
to build indirect sales channels using system integrators and regional consulting firms, while providing the user with a degree of self-sufficiency as it
is possible to outsource the client configuration to
third parties and IT teams within user organizations
potentially saving time and tens of thousands of dollars in professional service fees.

Aspect AESthetics is about solving the
configurability/complexity problem in the context
of cloud-delivered E/CTRM software. As previously
stated, configurability and complexity are often two

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sides of the same coin, increasing costs and timescales for implementation and increasing the risk of project failure. In order to fully realize the
value of cloud delivered E/CTRM, users must still be able to configure
their solution to meet their business requirements, without hindering
the ability to quickly implement, and bring into full production, the newly acquired solution. Not achieving these goals would ultimately defeat
the purpose of the cloud model and the potential business benefit of a
lower TCO.
Table 1 | Comparison of AspectCTRM Deployment versus
Traditional On- Premises deployment
3 year license/12 users
Implementation
Enhancements/Reports
3-year S&M
3-year DR
3-year IT Support

Traditional Install
$400k
$600k
$160k
$160k
$200k
$300k

AspectCTRM
$540k
$50k
$0
Included
Included
Included

(Simplified from Aspect website content)

A BROADER PARTNERING
APPROACH
Not only does the AESthetics approach work at
progressively making the software easier to adopt
but, as importantly, it makes the software easier
for third-parties to work with as well, ensuring that
there is a depth to choice of third-party consulting
resources to assist users during implementation
and for long-term support. While Aspect realizes the
benefit of an increased sales channel via these 3rd
party resources, the value to customers comes for
the breadth of companies that assist in the supporting Aspect’s solution. To this end, the company has
also designed and launched an innovative partner
© Commodity Technology Advisory LLC, 2014

program recently called APP, which by partnering with many of the top
services and technology companies across commodities, and regions
globally, Aspect is able to extend best practices, innovative tools and
optimum cost efficiencies to customers.

The APP is designed to drive improvement and increase their
client’ s return on investment throughout the software’s lifecycle, from
initial acquisition through implementation, support and maintenance.
By pooling strengths in core competencies, best business practices
and tools, and supported by localized services companies, clients can
realize greater success via this partnering program.