White Papers Is It Time to Replace Your E/CTRM? | Page 5

A ComTechAdvisory Whitepaper
Is It Time to Replace Your E/CTRM?
Inevitably, the software category has reached the
stage at which the overall business case to replace
older solutions is understood and has strengthened
considerably in all areas. We see the beginnings of a
stronger replacement market in E/CTRM starting to
develop which will be a feature of these markets for
many years to come.
IT STILL ISN’T EASY!
Despite that, changing out an E/CTRM solution still isn’t at all easy. The system isn’t a stand-
alone feature and is integrated or interfaced with many other applications across the enterprise.
Replacing it can be a bit like heart surgery. Not only that, but the user has to go through a
selection process in order to determine which way to go. The selection and implementation will
not be cheap.
That is why a best practice approach needs to be
followed when going through a replacement. The user
needs to ask the vendors even during the selection
process an extra set of questions relating to this like,
• What tools does the vendor have to aid in
replacement?
• Does it have any sort of methodology to help
everyone through the process?
• Has it done this before – does it have relevant
experience?
• What sort of an approach does the vendor suggest
for data conversion and prior period processing?
Choosing and implementing a new solution is a very
complex and time-consuming project and there is
no cookie-cutter approach as each scenario is very
different. None the less, all of these questions need to
be considered and all risks associated with the migration
covered off. That is why talking to the vendors about
their replacement strategy and tools is imperative when
undertaking the selection exercise.
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