30 WESTERN PALLET
WPA 50th Anniversary Annual Meeting Schedule and Speakers
The 2024 WPA Annual Meeting features a must-see list of inspiring experts.
Dr Bill Bellows
From Red Square Puzzles to Blue Pen Companies – Discover Hidden Barriers to Teamwork – Part 1 (January 14th) and Part 2 (January 15th) - This highly interactive 2-part learning event aims to reveal blind spots to teamwork and presents new fundamental concepts and strategies from the management philosophy of Dr. W. Edwards Deming. Adoption of these strategies can shift organizations in a new direction, embedded with the vibrant benefits of a collaborative environment. This powerful new framework enables leaders to better manage their resources, including, but not limited to, time, money, knowledge, equipment, and people.
Dr Jimmy Gandhi
The Why and How of Customer Retention in Challenging Economic Times - In this presentation, we will be looking at the importance of customer retention during challenging economic times and how it affects the bottom line of a business. The discussion will include how to go about customer retention and understanding your customer's pain points as well as the constraints from your business perspective to be able to achieve a balance between the two -- and thereby achieve better customer retention. At the end of the presentation, there will be a hands-on exercise where attendees will work on answering a few thought-provoking questions to develop a customer retention strategy for their business.