needed to be successful in hospice and palliative care positions are effective communication skills , empathy , and emotional intelligence .
First-place oral presentation winner : Embrace the HUSH : “ Help Us Support Healing ” – WVU Medicine Project Manager for Patient Experience Kenneth Phares , Terry Kisner and includes Aubrey Montgomery and Jeff Schiffbauer
Can patients have an improved in-patient experience if the hospital provides quieter conditions at night ? The team explored this topic using patient discharge feedback surveys and found that one of the lowest-rated experience questions centered around quietness at night . Only around 50 % of patients said their stay was quiet at night .
According to the team , improving sleep quality throughout the night could result in fewer patients falling or being confused . Some members serve on a newly formed interdisciplinary committee dedicated to improving these issues .
The team has implemented cluster care , a strategy that helps limit the time staff spend in patients ’ rooms throughout the night by clustering all the overnight medication or treatment they will need into one visit . Additionally , they limit overnight staff on units to limit noise and have a specific process for waking patients if necessary .
“ We ’ re impressed with the turnout and passion behind all of the projects highlighted during the fair and hope to carry this momentum forward , refine our approaches and celebrate everyone who continues to make the patient experience at WVU Medicine the best it can possibly be ,” Udassi added .
For future events , organizers hope to expand their reach and impact .
“ We aspire to engage healthcare organizations regionally , nationally , and internationally , making this event a beacon of innovation and collaboration ,” Udassi said . “ Utilizing cutting-edge technology , such as live streaming and virtual platforms , we aim to maximize participation and serve our communities in the most impactful way possible .”
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West Virginia Medical Journal • June 2024 • 27