four hospitals that make up the CAMC Health System .
Crotty is currently assisting the team to solve Vandalia Health ’ s greatest challenge , which is the integration efforts of five additional hospitals to the network . With the merger , he supports the integration of key processes like revenue cycle , information technology , staff coordination and recruitment and retention .
“ I have learned how to be patient and better understand human factors that create safety issues along with difficulties in executing processes as they were designed . I have learned that organizational communication is hard and that one needs to develop multiple methods for two-way communication ,” Crotty says .
Outside the hospital , Crotty volunteered for the Malcolm Baldrige National Quality Board of Examiners for 12 years , serving as an examiner , senior examiner , master examiner and judge . He also served on boards for the
American Red Cross , Partnership for Excellence and state Baldrige programs in Ohio , Indiana , West Virginia and Illinois . Currently , he serves on boards for the University of Charleston ’ s School of Business and the Clay Center for the Arts & Sciences and as a member of the legislative committee of the West Virginia Hospital Association .
To this day , Crotty attributes his greatest success to the 10-year journey and culmination of systems development , patient care and process improvement that led to being recognized as the 2015 Malcomb Baldridge National Quality Award recipient . CAMC is the only organization to date to achieve recognition in West Virginia .
“ My family is from southern and central West Virginia and that is the main reason I ’ ve stayed — to be near family and to assist in their care . I enjoy the beauty of the Mountain State , the changing seasons and the proximity to other larger metropolitan areas ,” he says . •
Baldrige Performance Excellence Program
Dedicated to helping organizations of any industry improve systems , the Baldrige Performance Excellence Program oversees the nation ’ s only presidential award for performance excellence and offers products and services . The program ’ s goal is to help organizations improve performance and create sustainable results to effectively and efficiently meet their missions and achieve their visions .
No matter the type of institution , Baldrige provides a framework for improvement by helping organizations create a dynamic environment , focus on strategy-driven performance , achieve customer and workforce engagement and improve governance and ethics , societal responsibilities , competitiveness and long-term organizational sustainability .
With an estimated benefits-to-cost ratio of 820 to one , Baldrige impacts the U . S . economy with more than 685,000 jobs ; 5,000 work sites ; $ 193 billion in revenue and budgets ; and 614 million customers served over a 12-year period . In health care , a study by Truven Health Analytics links hospitals that adopt and use the Baldrige criteria to successful operations , management practices and overall performance .
In West Virginia , Baldrige excellence awardee Charleston Area Medical Center ( CAMC ) was among the top 5 % of local and regional competitors for overall quality in inpatient performance in 2014 and 2015 . CAMC also outperformed the top 25 % of hospitals nationally in avoiding unnecessary readmissions , was in the top 10 % nationally for overall outpatient satisfaction in all areas and was in the top 10 % on the Healthcare Performance Solutions patient focus index .
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