Powering Generative Artificial Intelligence
A New Role for West Virginia
MARK ADKINS, JOSHUA LANHAM AND UNAIZA TYREE
Across industries and state lines, the story of generative artificial intelligence( GenAI) is rapidly unfolding. GenAI systems like ChatGPT, Claude and Copilot are fundamentally changing professional workflows. Lawyers are leveraging GenAI to accelerate drafting, document review and summarization and written discovery. Educators are generating customized lesson plans. Health care professionals are summarizing patient records and flagging clinical trends. In nearly every sector, GenAI is helping professionals reduce repetitive tasks and focus on work that requires strategy, judgment and experience.
While the efficiencies are exciting, professionals must also navigate new risks. These systems can produce inaccurate information with unwarranted confidence. They may reflect the biases of their training data and, unless carefully managed, can inadvertently expose confidential or proprietary information.
Real-world examples continue to highlight the risks of adopting GenAI without proper safeguards. In 2022, Air Canada’ s GenAI customer service chatbot provided incorrect information about bereavement fare policies, stating that refund requests could be made after travel.
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