West Virginia Executive Spring 2021 June 2021 | Page 55

programs , is certified to conduct OSHA 10- hour and 30-hour General Industry Training , conduct mock OSHA inspections and help with emergency response programs .
Management system services include development of systems for managing people and processes to support quality , environmental , cyber or business in general . Support includes developing new systems , upgrading to changing standards , conducting internal audits and assessments , delivering auditor team training with root cause analysis and corrective action methodologies , onboarding new leadership and improving risk and opportunity processes . WVUIE has capabilities in ISO 9001 , IATF 16949 and ISO 14001 .
Workforce and leadership include development of business processes to grow leaders , retain employees and mature organizational culture . To overcome challenges such as ineffective leadership , poor communication , high employee turnover and need for improved training , in-house and third-party resources are used to support clients . Training and technical assistance include leadership training and development , leadership onboarding , culture surveys , personnel assessments , succession planning , career path development and strategic planning . Workforce also includes development of standard operating procedures job instruction training .
Continuous improvement services include the identification and implementation of opportunities for increased productivity and improved performance . Through process assessments , value stream mapping , key performance indicator development and awareness training the lean principles are introduced . Additional services include time studies and process evaluations , 5S and workplace organization , plant layout review , maintenance systems support , failure mode effect analysis and Six Sigma Greenbelt training .
Innovation and growth services include assistance with the development of formal processes and identification of tangible solutions to grow a customer ’ s business either through product development or marketing . Innovation and growth services include product development and product design , computer aided drafting ,
3D modeling and a suite of Industry 4.0 services , including process simulation , additive manufacturing , automation and robotics , augmented reality and big data and analytics . It also includes strategic planning and marketing analysis .
Projects completed by WVUIE are surveyed through an independent third-party firm that is managed by the Federal Department of Commerce — NIST — which provides the cooperative agreement with the nationwide MEP centers .
The impacts from project work are used to determine the success of the MEP and to compare impacts across the national network . These surveys are critical to ensuring that the funding provided to the national network is used to create positive changes in manufacturing . WVUIE focuses on the aspects of projects that can improve and retain sales , identify new markets through innovative products and services and identify opportunities to streamline processes to save costs .
WVUIE prides itself on providing personalized customer service that promotes healthy manufacturing operations , educating and developing leaders , creating opportunities for greater success and reducing operational risk . By bringing solutions to manufacturers , WVUIE is committed to building an even greater economy for West Virginia . To WVUIE , it ’ s not just business . It ’ s personal .
Occupational Health and Safety
Maintain regulatory compliance ; avoid fines ; prevent injuries ; support business ; protect workforce

Customer Impact / Return on Investment 2020

WEST VIRGINIA
Customer Satisfaction Rate

90 %

Increased Workforce Skills as a Result of Services

73 %

Cost Avoidance as a Result of Services

68 %

$ 9.8M $ 9.1M $ 2.5M $ 4.3M

Products and Services Offered

Management Systems
Develop systems ; manage processes ; increase customer satisfaction ; control business risk
Continuous Improvement
Study processes ; identify opportunities ; streamline operations ; reduce costs ; organize the workplace
Workforce / Leadership
Assess cultures ; develop leaders ; build teams ; train through job instructions ; develop strategic , succession , continuity plans
US AVERAGE

87 % 60 % 47 %

Increase in Sales
Retention of Sales
Cost Savings
Increase New Products / Processes
Innovation / Growth
Design products and processes ; conduct process simulation ; implement automation ; expand market opportunities