Tiffany Kapp
Managing Partner, Custom Business Solutions
THE SECRET to how Tiffany Kapp, the
managing partner at Custom Business
Solutions (CBS), got to where she is today
is this: she went through walls where there
weren’t any doors.
From an early age, she exhibited the
type of drive and determination that en-
ables one to accomplish anything they set
their mind to. At age 16, this student-
athlete was juggling sports and studies
when she decided to join the workforce.
While working toward a college degree,
she took on the challenge of serving as the
assistant to the chief financial officer for
an in-state university. After joining CBS
as the administrative officer, she watched
as four key employees left the company,
leaving operations in upheaval, and she
turned what began as one of the most
challenging times in her young career
into an opportunity to learn and grow.
“I took it one day at a time,” she says
of what seemed like an impossible task.
“I learned each employee’s position as
they left the company that year. I went
from administrative officer to operations
officer and then became a partner in 2016.
Having to work in each role taught me
things about our business I would have
never learned otherwise. It pushed me to
get out of my comfort zone.”
Today, as the managing partner, Kapp
oversees the entire operation of CBS, a
company that provides professional em-
ployer organization—or PEO—services
that help streamline its clients’ essential
administrative business functions.
As a wife, mother and business partner,
Kapp has continued to forge her own
path. The bold decision to hire her hus-
band as the director of development for
CBS is what she considers to be the most
adventurous thing she’s done to date.
“It was a daring move as a family of
four to put all of our eggs in one basket,”
she says of the decision. “Although it was
scary, we took the leap of faith, and it
has worked out for the best.”
Kapp is committed to working to make
the world a better place. Her passion for
community service was ignited in college
when her fraternity, Delta Gamma, vis-
ited local nursing homes and provided
support for the visually impaired. As a
result, she now jumps in to help anytime
she sees an opportunity.
At CBS, she leads the company’s efforts
in supporting local nonprofit organiza-
tions that have a direct impact on the
company’s community like the Women’s
Resource Center and United Way. On a
personal level, she donates her time to help
with events in the community that raise
money or assist the less fortunate. She is
a member of the Children’s Home Society
of West Virginia’s emergency shelter
advisory council, which is the only special
needs emergency shelter in West Virginia,
and she is a volunteer at The Carpenter’s
Corner, a local food pantry that provides
free meals. She is also a member of the
Beckley-Raleigh County Chamber of
Commerce (BRCCC) ambassador commit-
tee, where she focuses on recruiting new
members for the organization and helps
with fundraisers for nonprofits, and St.
Francis De Sales Catholic Church, where
she serves on the collections committee.
Because Kapp is committed to making
her hometown of Beckley the best place
to live and work, she joined the BRCCC’s
2019 Leadership Beckley program, where
community members are taught how to
be stronger leaders and are given more
opportunities to help their neighbors.
Kapp has a lot on her plate, but she also
has big plans and doesn’t intend to slow
down anytime soon. “What keeps me
motivated even on the toughest days are
my future goals and the excitement I get
thinking about all the other things I want
to accomplish,” she says. “Eventually,
I would like to own other businesses
that will help our current business and
our clients.”
Being born and raised in Beckley, Kapp
isn’t interested in pursuing success any-
where but here. “I love the people who live
here and all the beauty that surrounds us,”
she says. “I have been given opportunity
after opportunity working in the Mountain
State, and for that, I am very thankful.”
Tiffany Kapp
Kapp enjoys the sweet smells outside of Paula
Vega Cakes across from Pullman Square.
“Do not doubt my resolve, my
strength, my intellect, my motivation.
Do not doubt what I can achieve.”
– Kris Bryant
MAGGIE MATSKO
TRACY TOLER
WHAT IS YOUR FAVORITE . . . ?
App Amazon • T V Show “The Bachelor” • Food Chicken and dumplings • W V Location Milan Puskar Stadium
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