Page 12 City of Port St . Lucie _____ Welcome Guide
Utility Systems Department
772-873-6400 | utility @ CityofPSL . com | utility . CityofPSL . com
Emergency Service The Utility Systems Department can be reached 24 hours a day , every day for emergencies .
Start or Stop Service Applications to start new service in your name at a property with existing service can be done online . Once completed , all required fees will need to be paid to start service . A one-business-day advance notice is required or there will be a fee for same-day service .
Terminating Service Requests to turn off service and out of your name can be done online . You will need to schedule a final meter reading . A final bill will be mailed to you with any deposits credited to the account .
Pay Your Bill Customers are billed monthly for water and / or wastewater service . The rates include a base facility charge and consumption charges . Your monthly payment can be made several ways . Payments can be made over the phone , online , by dropbox or by mail .
Water Quality Port St . Lucie is committed to providing clean , safe and great-tasting drinking water to our customers . The drinking water provided by the Utility Systems Department continues to meet all federal and state requirements . Read the full report at CityofPSL . com / WaterQuality .
Education Through presentations , educational videos and materials , the Utility Systems Department will visit your school or organization . Staff will demonstrate how the water and wastewater treatment process works and teach children the importance of protecting and maintaining our systems .
What ’ s that sound ? Sewer alarm sounding / flashing at your home or your neighbor ’ s ? Instructions to silence the alarm can be found on the control box on the side of the house . Call 772-873-6400 for 24 / 7 service .
What to flush Help prevent your house plumbing lines from clogging . Flush only toilet paper and human waste .
Sewer Expansion Program
The ongoing Sewer Expansion Program ensures that failing septic systems will be taken out of service to avoid further contamination to the shallow water supply , and that new homes and businesses would be required to connect to City sewer . More than 10,000 residents have made the connection from septic to sewer since 1999 . On average , Port St . Lucie has completed 350 conversions annually . From application to installation completion , the entire process takes 20-22 weeks with minimal interruptions to your sewer service . Learn more at CityofPSL . com / Sewer .
Grinder Pump System
10 Years , No Interest
When a resident needs or desires to connect to City sewer , the homeowner can finance their connection fees over a 10-year period with no interest . For current rates , visit utility . CityofPSL . com .
Protect our canals from pollution
For more information about conversions , including fees and the application process , please call 772-873-6400 .
Prevent leakage of waste to the ground water
Recycle water for irrigation & waste for compost