Waypoint Insurance - Risk & Business Magazine Waypoint Insurance Summer 2020 Magazine - Page 7

CLIENT PROFILE NANAIMO – When burglars and intruders see or hear Footprints, they walk away. Footprints Security is well known and recognized for its fleet of vehicles and uniformed guards, which have been patrolling Vancouver Island since 1980. Footprints has the largest mobile patrol and alarm response fleet on Vancouver Island, and also offers home watch and special event assistance. Footprints Security was founded by Sarah and Michael Collery in Qualicum Beach four decades ago with a staff of three. Today, the family business is owned and operated by their sons, President and Managing Director Simon Collery and his brother, Vice President of Operations Adrian Collery, with over 450 trained personnel from Victoria to Campbell River, and five offices, including headquarters at 3A-4890 Rutherford Road in Nanaimo. Business in Vancouver published its annual Book of Lists naming the biggest companies in the province, and Footprints Security is the eighth largest security company in B.C. Recently named a Finalist in the Business of the Year category at the 20th Annual Grant Thornton LLP Vancouver Island Business Excellence Awards, Footprints also has the largest mobile patrol and alarm response fleet on Vancouver Island with 35 vehicles. “We have called the Island our home for three generations, and the safety and security of Vancouver Island communities is close to our hearts,” says Simon Collery. “We share a common vision to preserve the Island’s reputation as an incredible place to live, and we want to ensure a safe and friendly environment to raise our families.” Being in business for 40 years is a statement about the company’s success and commitment to serving its clients well, and Simon takes pride in the team members in each community who continue to build and maintain key relationships where they live and work. “Part of our competitive advantage of being an independent company is that we compete against national and multinational companies,” he notes. “A lot of our business is relationshipbased, with our Island people connecting with other Island people. The companies we compete against usually have changes in management and people, so I believe the long-term relationships our team has built with our clients is a huge part of our success.” Growth in the security sector has hovered around seven percent nationally and internationally in recent years, but Collery says Footprints has experienced 15 to 20 percent increases over the past few years. “We add another layer of ears and eyes and a physical presence in the community serving our clients,” he notes. “Part of our service is providing a physical presence, so that it makes people think ‘I saw a guard’ so they will think again about what they might have been thinking of doing. “We are obviously not police, and the rule for private security is to observe record and report. That is the legal function of security workers in British Columbia, and that’s what we do so well.” Simon’s brother Adrian has over 25 years of experience in Corrections and Security, and came on board in 2006. He manages Footprints’ operation, policies and procedures, and handles administration of the company’s ISO 9001:2015 Quality Management Program. Simon joined the business 24 years ago, in 1996, after eight years in sales and management with Coca-Cola, and the brothers bought their parents out. “I tell people it’s the best decision I ever made, and the worst decision I ever made, joining the family business,” he laughs. “Being that our business is 24 hours a day, seven days a week, it’s even more challenging.” Footprints Security guards have all taken government standard training, called Basic Security Training (BST). “Every person that works in private security President and Managing Director Simon Collery in B.C. has to take the BST,” Simon notes. “We have an approved facility and instructors to deliver that training. After someone completes that training they apply for a security workers’ licence, then they are licensed to work for a security company in B.C.” Security guards no longer have to be bonded to do their jobs, as the Security Services Act provides liability insurance for home and business owners for $100,000 per employee, meaning the premises are insured for that amount. Footprints Security holds a security business licence with the province of B.C. and employees operate under three categories: Security Worker, Private Investigator and Security Consultant. “We don’t focus too much on the Private Investigator aspect, but we do some of that work from time to time,” Simon states. The province has added Advanced 7