CUSTOMER SERVICE
6 ATTITUDES THAT LEAD TO
OUTSTANDING CUSTOMER SERVICE
E
xcellent customer service is the
key to success in any business.
Excellent service is a direct
result of projecting a good
attitude toward customers. Every
management team understands the value
of customer care service with regard to
increasing revenue. Producing an enjoyable
and satisfying experience for customers
can be the difference between success and
failure. While this service is quite easy
to spot, it is difficult to achieve, even for
professionals.
CUSTOMER SERVICE AS A BASIC
MARKETING STRATEGY
A unique marketing strategy and
enthusiastic customer care service are
major keys to the success of any business.
For a convenient and flawless customer
retention strategy, what you need is a robust
network of customer care.
Let’s look briefly at the six major attitudes
and how these attitudes affect the
perception of customer service:
BY: JENNIFER ADAMS
Jennifer Adams is the Commercial
Insurance Sales and Development
Manager for Waypoint.
With an
insurance background spanning
over 25 years across Canada and the
UK, Jennifer brings a global business
perspective and outlook to her clients'
insurance needs. Contact Jennifer 310-
8442 or visit us online at waypoint.ca
8
1) A FRIENDLY ATTITUDE 4) AN ATTITUDE OF RESPECT
Every customer care representative
needs to be friendly toward their
clients. A friendly attitude helps them
understand the customer’s issue, and
it helps give the customer a satisfying
solution. Giving respect to customers will show
the willingness of the customer service
team members to serve them. It not only
validates the customers but also gives
them the peace of mind that they are in
safe hands.
2) AN ATTITUDE OF ENTHUSIASM 5) ATTITUDE OF ENCOURAGEMENT
Serving customers with enthusiasm
adds value to the overall experience
of the customer. Without enthusiasm,
customer service becomes nothing
more than a duty being performed.
Being enthusiastic makes others take
notice, and it helps customer care
representatives deliver better service to
customers. Encouragement can create a positive
environment for both the company and
the customers. Positive words can lift
people up and help them become the best
that they can be.
3) A CARING ATTITUDE
Loyalty toward a company occurs only
when customers sense that the company
genuinely cares about them.
6) AN ATTITUDE OF THANKFULNESS
Customers who feel appreciated will not
only rate their experience higher but will
also look for more reasons to connect
with the company. +