Waypoint Insurance - Risk & Business Magazine Waypoint Insurance - Risk & Business Magazine | Page 5

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ADAM GRANT
STOP SERVING THE FEEDBACK SANDWICH
CONTENTS
5 LETTER FROM THE CEO
6 WAYPOINT NEWS & EVENTS
7 BROKER PROFILES
8 HOW TO HIRE THE PERFECT CUSTOMER
XPERIENCE EXECUTIVE
John Dijulius
WELCOME
Fall is a time to reflect on the year passed, set personal
goals for yourself, and—if you are a business owner—look
at having some firm company goals and a strategy for the
future by building off the successes in the previous year.
Here at Waypoint, we are no different. We have a digital
core initiative in mind, and last year we built up our
foundational strength with a new computer system and
training for our people. As we look forward to the launch
of our digital self-serve platform, it is important to us
that we maintain the same relationship values with our
customers by allowing them to communicate how they
want to with us. At Waypoint, it’s all about options!
9 HOW SUCCESSFUL PEOPLE THINK
Sincerely,
Gary Vaynerchuk
12 HAPPY TO BE HEALTHY
Gretchen Rubin
14 HOW TO GET MORE REFERRALS
Tony Rubleski
20 GREAT IDEAS NEED GREAT IMPLEMENTATION
Jordan Belfort
Tony Hayes, CEO
waypointinsurance.ca
22 SLOW MARKETING MOMENT
Ann Handley
24 5 WAYS TO BUILD UP YOUR BUSINESS
Verne Harnish
26 WHAT YOU NEED TO KNOW ABOUT EMPLOYMENT
PRACTICES LIABILITY INSURANCE
28 WHAT CANADIAN BUSINESSES NEED TO KNOW ABOUT
THE CANNABIS ACT
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