Waypoint Insurance - Risk & Business Magazine Waypoint Insurance Magazine Winter 2017 - Page 18

FEATURE STORY Although no team is perfect and even the best teams sometimes struggle with one or more of these issues, the finest organizations constantly work to ensure that their answers are “yes.” If you answered “no” to many of these questions, your team may need some work. The first step toward reducing politics and confusion within your team is to understand that there are five dysfunctions (Figure 1) to contend with, and address each that applies, one by one. THE DYSFUNCTIONS DYSFUNCTION #1: ABSENCE OF TRUST This occurs when team members are reluctant to be vulnerable with one another and are unwilling to admit their mistakes, weaknesses or needs for help. Without a certain comfort level among team members, a foundation of trust is impossible. DYSFUNCTION #2: FEAR OF CONFLICT Teams that are lacking on trust are incapable of engaging in unfiltered, passionate debate about key issues, causing situations where team conflict can easily turn into veiled discussions and back channel comments. In a work setting where team members do not openly air their opinions, inferior decisions are the result. DYSFUNCTION #3: LACK OF COMMITMENT Without conflict, it is difficult for team members to commit to decisions, creating an environment where ambiguity prevails. Lack of direction and commitment can make employees, particularly star employees, disgruntled. DYSFUNCTION #4: AVOIDANCE OF ACCOUNTABILITY When teams don’t commit to a clear plan of action, even the most focused and driven individuals hesitate to call their peers on actions and behaviors that may seem counterproductive to 18 the overall good of the team. DYSFUNCTION #5: INATTENTION TO RESULTS Team members naturally tend to put their own needs (ego, career development, recognition, etc.) ahead