Wayne Magazine May 2015 | Page 33

T R AV E L “I separate myself with superior customer service. My business is referral, repeat and word of mouth.” BETTY HOUSTON Co-owner, Cardinal Tours, Pompton Lakes CARDINAL TOURS 270 Wanaque Ave., Pompton Lakes, 973-835-0177, www.cardinaltoursllc.com According to Betty Houston, who co-owns Cardinal Tours in Pompton Lakes with her husband, Bill, travel planning is more than finding a cheap deal. It takes patience, research and knowledge to choose the best places and avoid travel disasters. Houston has been in the travel industry since 1999 and has owned a Cruise Planner franchise since 2011. “There’s a lot of competition out there, but I separate myself with superior customer service. My business is referral, repeat and word of mouth,” she states. At Cardinal Tours, the cardinal rule is to find clients the best vacation values to match their lifestyles, desires and budgets. Houston’s relationships with tour companies and cruise lines allow her privileged access to discounted rates, special offers and unique amenities. “Vacations are important to overall m [