5
Continues
next issue
So if you are in anyway introvert, shy, uncomfortable in groups, or talking to others, you might need to look at some ways of building your confidence and developing your communication skills before entering these industries.
Developing communication skills
If you have decided in secondary education on any of these career choices you could develop your communication skills by joining any societies, work groups or assisting with school events. A big emphasis in these industries is placed on building rapport with customers. This is the ability to build relationships with customers through listening, use of body language, and being in ‘sync’ with their needs. A quick Google search on the words “building rapport” should help you understand a lot more about this subject. It will be key to your success in these industries.
You could also speak to your career guidance teacher who may also be able to assist you in this area.
Lack of industry experience
Lack of industry experience can also be overcome by diligent application and repetitive practice during your training, which will pay dividends when carrying out any practical tests at interviews. Experience can also be built up by perfecting skills on family and friends during your training .
Another option you might consider when finishing your training would be to do some freelance work to build your skills and confidence. This option has become more prevalent among young people as they become more enterprising and willing to “go it on their own”. This route could also lead to starting a small business with the proper advice and planning.
Understanding customer care
Customer care and building rapport (mentioned above) are very much linked, although different employers may have their own customer care policies. It is important that you research the key customer care issues related to the industry you wish to enter. The following are some key pointers that would apply across all industries
Be courteous and respectful
Try to remember customers names
Be knowledgeable in your subject areas
Always greet with a smile and firm handshake
All been said, youth, and the energy it brings with it, can also be very attractive to employers.
Enthusiasm, good presentation, and a sound understanding of the industry you are entering will always go down well at interviews
Understanding customer care
Customer care and building rapport are very much linked, although different employers may have their own customer care policies. It is important that you research the key customer care issues related to the industry you wish to enter. The following are some key pointers that would apply across all industries.
Be courteous and respectful
Try to remember customers names
Be knowledgeable in your subject areas
Always greet with a smile and firm handshake
All been said, youth, and the energy it brings with it, can also be very attractive to employers.
Enthusiasm, good presentation, and a sound understanding of the industry you are entering will always go down well at interviews