Summary
• The world of work is changing and the pace of change is accelerating. • Outdated business processes are no longer cost effective. • Technology is no longer an after thought when it comes to business strategy. • Managers must learn to manage differently. • We all need to think differently and certainly out of our comfort zones. • The EFQM Excellence model is an ideal tool for ICT transformation projects. • DO NOT SKIP ANY OF THE BOXES. • ICT staff need to step up to the table and influence business strategy. • Good luck with your programme.