Business Transformation Model
BEFORE Enablers
Leadership
•Need for marketing activity to generate more visitors. •Real time access to management data. •Increase spend per visitor. •Reduce utility bills. •Increase the profitability. •Increase turnover. Reduce operating costs.
Results
People
Processes People Results
•Training needs analysis required at all levels. •Managers given access to management information. •Staff development programme implemented. Improved customer care required.
•Conflicting management priorities •Lack of management and supervisory skills. •Lack of marketing resource.
Key Performance Results •Increase in turnover. •Increase in profitability •Reduct