VSS Annual Report 14-15 | Page 19

THERAPEUTIC SUPPORT Supporting Victims of Fraud At Victim Support Service, we are often adapting our responses to new and emerging crimes that impact on the South Australian community. Whilst fraud itself may not be an entirely new phenomenon, the increasingly common experience of online fraud presents new challenges to victims and police, as well as support services like VSS. During 2014-15 VSS and SAPOL worked together to engage with victims of online fraud through support groups. At these sessions, victims were supported to share their experiences including shock, fear, confusion and anger. Many people talked of the difficulty in reconginising these scams as being fraud until after they had happened, of their initial disbelief when it had been drawn to their attention, and their anger and sense of powerlessness in trying to recover their money. For many people who attended these groups, education was key in understanding how and why these crimes had happened, the strategies and techniques employed by scammers, and how not to fall prey to this type of crime in the future. Supporting Victims of Crime 17