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May 2017
5
One fine Monday Morning;
: Hey Bruce! Good Morning!
Me
Bruce : Good Morning Nelson! How can I help you today?
: If you could tell me how much I spent last night?
Me
Bruce : Sure. You spent Rs 45,000/-.
I looked for:
Date: 23/04/2017 to 24/04/2017
Transaction Type: Debit
Category: Entertainment
: Are you kidding me? Is that really how much I spent last night?
Me
Bruce : Do you want details of your transactions?
: No. That won’t be necessary? Could you ask Rohan to
Me
pay the money he owes me?
Bruce : Rohan owes you Rs 50,000. Should I send him a reminder
about the same?
: Just make that 25,000 for now. And do mention it’s urgent.
Me
Bruce : Message “Hey Rohan! Sorry to bother you on a Monday
morning. If you could help me with Rs 25,000/- as I am running
short of funds. Warm regards- Nelson” Should I send this
message to Rohan?
: Yes, Please!
Me
Bruce : Sent. Anything else I can help you with?
: Nothing much! I just need to rest. This weekend has
Me
been one hell of a ride!
Bruce : Do you want me to book an Uber ride for you?
A few years back, I could say the above conversation
was a work of my imagination; of how I expect an AI to
converse with the user. But today, the fiction is rapidly
turning into reality. The current buzz word in the world
of ecommerce and customer experience is 'ChatBots'!