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March 2020
Conclusion
While norms pertaining to long “work-from-home” and self-isolation have certainly gained global attention, the
pandemic has given rise to other interesting factors as well. Notably in the banking and payment industries, of
course. After all, the paradigm is shifting to remote banking, digital payments, and direct financial aid. Will this be
the ‘Black Swan’ moment pushing financial industry to become more digital? Only time will tell.
Image sources:
Chase Bank Twitter Handle
Airtel Uganda Twitter Handle
NPCI Twitter Handle
About the author: Srinivas Nidugondi has over 21 years of experience in various
industries including financial services, payments and commerce in a variety of business
and product related roles and most recently with a specific focus on enabling banking,
payments and related services through digital channels. At Comviva he heads the Mobile
Financial Solutions business unit, which currently has over 130 deployments globally,
providing services for more than one billion consumers.
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