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Be especially careful with the money box; make sure it’s under adult supervision and out of
public sight. Arrange for cash to be removed from the site periodically. When you do travel with
money, have someone accompany you to your vehicle and/or the bank.
Report any suspicious people in the area to local security.
If someone takes money or cookies from your booth, do not attempt to physically recover the stolen
items and do not allow the girls to do so. Instead, get a good description of the offender(s), call 911, and
alert local security (if applicable). Make sure girls know what to do in case of theft. Report any incidents
to your local council according to its guidelines.
Refer to the Appendix: GSWPA Procedures/Forms for the following:
● Accident/Incident Reporting Procedure
Click the link for the following:
● Accident/Incident Report Form
Cookie Donation Programs
Your council may have a cookie donation program established where customers may purchase cookies
for the sole purpose of having them donated to an organization coordinated by your council. This is a
great talking point for girls to share with their customers and a great way to help teach girls that the
cookie program can make a big impact in their community and to others.
Here are some things to remember about cookie donations:
● Donated cookies must stay within the council jurisdiction unless your council has the approval
from other council jurisdictions
● Donated products cannot be resold and must be used in a responsible and ethical way.
● Donated products are used in a way that does not undermine the work of councils or jeopardizes
the integrity of the Girl Scout Brand
Handling Product Complaints
It has always been the practice of Girl Scout councils and the bakers to guarantee customer satisfaction
with their cookies. If a customer for some reason is not satisfied with the quality of their cookies they
can contact the baker via the number printed on the side of the box of cookies.
Troops/group should notify their council if they are aware of any customer dissatisfaction
Using Online Resources to Market Cookies and Other Products
Girls may use Facebook, Twitter, Instagram, text messages, IMs, and emails as online marketing tools to
let family, friends, and former customers know about the sale and collect indications of interest. All are
effective ways that girls 13 and older can promote cookie and other product sales. Girls under 13 cannot
independently set up online marketing sites. Girls under 13 can use their parent or guardians online sites
with their approval and supervision.
The following sections detail how girls can use electronic marketing, social media, and group websites to
gather sale commitments from family, friends, and previous customers. But first, please keep in mind
that girls: