10 Rules !
of Relationship conflict resolution
Great relationships develop not from the absence of conflict, but from determining an agreeable pattern for how to resolve conflict. Defining the rules of engagement for how you "fight" with someone you care about is ultimately much more important than trying to never have a disagreement.
If you care about someone, then consider adopting these 10 rules as part of the way you communicate with them when you are trying to resolve a conflict:
Rule #1: Don't yell.
Adding emotion clouds the clarity of what actually happened. If the other person is yelling, it becomes especially important that you don't raise your voice so as to prevent a natural escalation of competing interests.
Rule #2: Always start and end the conversation by affirming that you care about the other person.
In the midst of a disagreement, you can never underestimate the power and importance of reminding the other person that you care about them and believe in them.
Rule #3: Be open to the idea that you made a mistake even if you are sure you did not.
People rarely get upset for no reason, so there is a good chance that there is at least a kernel of truth to what they are saying.
Rule #4: Don't speak in generalities of another person's behavior; speak only to direct examples and instances of action.
It's hard for anyone to own up to a generalization and so you'll likely just see his or her defensiveness activate. By isolating an instance of fact, everyone can quickly see where he or she was right and wrong.
Rule #5: Always work to be the first to apologize when any dispute arises.
Although the idea of waiting for the other person to apologize first seems vindicating, it's actually a guaranteed sign of how you care more about being right than in coming to a reconciliation.