QA
&
Jennifer Kietzke
Chief Concierge
Karin Andersson
The Dana on Mission Bay
Concierge
SDCA Secretary 2007
Hilton San Diego Resort
Q
A
: Why did you choose to become a
concierge?
: I chose to become a concierge to
help guests truly enjoy America’s
Finest City. It is such a pleasure to interact with those who visit San Diego and to
help them experience all that San Diego
has to offer. It is always rewarding to help
make a guest’s stay fun and unforgettable.
Q
A
: What is the most frequently asked
question you get from guests?
: The number one question guests
ask me is, “What is there to do in
San Diego?” My first response is usually a
little laugh just because I am thinking to
myself, “Where do I even begin?”
Q
A
: Why would someone visiting San Diego
want to speak with a concierge?
Q
A
IG IER
HT G
S E
: Visitors should contact a concierge
prior to visiting San Diego just to
find out all there is to see and take in. I
find that many guests arrive and realize
there is much more to do than expected
so they tend to feel a little overwhelmed.
A concierge can listen to the guest’s needs
and interests, then provide information,
recommendations, and point them in the
right direction. A concierge has a wealth
of knowledge and is available to assist any
type of guest.
1_48_VC_SumFall07.indd 22
C
: My favorite resource that I use as
a concierge is the World Wide
Web. The internet is a great tool that is
always at my fingertips. As a concierge I
try to stay up-to-date on information all
over the city, but there are times I do not
have an answer for a guest. In this case
the internet is invaluable because if
I don’t know the answer, I will find it. !
iINSCONC
: What is your favorite resource tool for
referencing San Diego information?
7/27/07 4:53:02 PM