Housing & Call Center
KEY BOOKINGS : EXPANDING OUR REACH
Visit Baltimore ’ s housing services team , also known as Key Bookings , offers highly trained staff that work to effectively and efficiently manage hotel room blocks and reservations for meetings and conventions . They offer a range of services , audits and reports that provide a one-stop shop for all housing needs whether in Baltimore or in other cities across the US .
In this fiscal year , Key Bookings signed multi-year contracts for future events with six different clients which will bring in an estimated $ 200,000 in revenue , in addition to signing Meet Minneapolis as a preferred housing provider starting in 2026 .
Visit Baltimore was also chosen as a finalist for the 2024 Cvent Excellence Awards which celebrate the achievement of Cvent customers who use their event management software .
PROVIDED SERVICES FOR :
• 33 events
• 16 different cities
PREFERRED HOUSING PROVIDER FOR :
• Visit Houston
• Fort Worth
• Visit Austin
• Chattanooga Tourism
STAFF SPOTLIGHT : TAMMY DAVISON
Visit Baltimore ’ s Director of Housing and Call Center Operations , Tammy Davison , participated in a webinar for Cvent called “ Increase Event Revenue : Make Your Room Blocks Work for You Webinar .” She also was selected to give a video testimonial for Cvent clients . Visit Baltimore has been using Cvent ’ s Passkey software for managing room blocks and booking events since 1998 . Tammy has been managing that relationship since 2004 when she started at VB .
Fielding Calls And Requests For Information
Our leisure call center works diligently to answer phone calls and questions to the Visit Baltimore hotline about anything from travel recommendations to material requests .
FY24 YEAR IN REVIEW :
Reservations Booked : 47,331
Inquiries Fielded :
27,482
Visitor Guide Requests : 6,712
GENERAL OPERATIONS 29