3
4
18
20
26
30
34
36
38
CONTENTS
3
A MESSAGE FROM THE PRESIDENT & CEO AND BOARD CHAIR
4
MARKETING & COMMUNICATIONS
18
WHERE IN THE WORLD WAS AL HUTCHINSON ?
20
CONVENTION SALES & CUSTOMER EXPERIENCE
26
PARTNERSHIP & COMMUNITY
30
GENERAL OPERATIONS
34
TOURISM AWARDS
36
VISIT BALTIMORE LEADERSHIP & STAFF
38
APPENDICES
2