PROVIDING NATIONWIDE HOUSING & CALL CENTER SERVICES
KEY BOOKINGS
Visit Baltimore ’ s housing services team , also known as Key Bookings , offers highly trained staff that work to effectively and efficiently manage hotel room blocks and reservations for meetings and conventions . They offer a range of services , audits and reports that provide a one-stop shop for all housing needs whether in Baltimore or in other cities across the US . In this fiscal year , Key Bookings provided services for 34 events across 13 different cities .
RECENT WINS :
• Now the preferred housing provider for Visit Houston in addition to Visit Fort Worth , Visit Austin and Chattanooga Tourism
• Helped produce $ 366K in extended stay revenue for hotels
• Signed four new housing contracts in the year for the year , which resulted in :
| 11,693 room nights | $ 53,046 additional revenue
FIELDING CALLS AND REQUESTS FOR INFORMATION
Our leisure call center works diligently to answer phone calls and questions to the Visit Baltimore hotline about anything from travel recommendations to material requests . This past year , the call center hired a bilingual Call Center specialist to broaden services for Spanish-speaking groups .
FY23 YEAR IN REVIEW :
Reservations Booked : 60,168
(+ 26 % vs . FY22 )
Visitor Guide Requests : 9,323
(+ 67 % vs . FY22 )
Inquiries Fielded :
38,361
(+ 11 % vs . FY22 )
GENERAL OPERATIONS 33