Visit Baltimore Annual Report FY 2020-2021 2020 | Page 3

Contents

02

A Message from the President & CEO and Board Chair

03

2020 : A Year Of Challenges And Uncertainty

04

A New Start for the Sales and Services Team

06

Adapting to Rapid Change

16

A New Brand for Baltimore

24

Amplified Voices

28

Meet Kondwani

30

Getting to Know Diversity Apprentice Naomi Bolasingh

31

The New and Improved Legends & Legacies Heritage Pass
COVER PHOTO BY DEVIN ALLEN , @ bydvnlln

32 34 36

CIAA Raising the Game
Visit Baltimore Leadership and Staff
Appendices
1