Visit Baltimore Annual Report FY 2019-2020 2019 | Page 3

Contents 02 03 04 06 14 24 30 32 37 38 MESSAGE FROM THE PRESIDENT & CEO AND BOARD CHAIR OUR STRATEGIC VISION AND CORE VALUES TOURISM BY THE NUMBERS CONVENTION SALES & SERVICES MARKETING & COMMUNICATIONS PUBLIC AFFAIRS MEMBERSHIP OPERATIONS APPENDICES VISIT BALTIMORE LEADERSHIP & STAFF 1