Autumn / Winter 2023
2021 . There ' s more work to be done to meet our ambitious goals and we are excited to continue this critically important work .
Q .
Ed : Liz , from an operational perspective , what are some of the actions we are taking to support our carbon reduction targets ?
A .
Liz : We ' re prioritising electri�cation of our �eet , with a 100 % electric vehicle ( EV ) company car policy and shortly over 15 % of our commercial distribution �eet will be EVs with plans in place to introduce EVs for technicians as well . We ' re also investing in charging infrastructure , �tting our Mobile Distribution Centres ( MDCs ) with chargers and planning further installations as more EVs join our �eet .
Q .
Ed : They are some great examples . Could you also share what we are doing with our physical locations to promote environmental sustainability ?
A .
Liz : We ' re introducing o�-grid branches into our footprint , with 3 already in place and 3 additional units which will hopefully be landed this year . This really emphasises our commitment to reducing our environmental footprint .
Q .
Ed : Dr Shaun , why is Safety , Health , and Wellbeing so important , and how does it bene�t our employees and customers ?
A .
Shaun : Our vision across the group is that people go home at the end of every day , safe , healthy and well , and in an ideal world , even better than how they started the day . The idea being that they will have felt so valued and supported that they leave work each day feeling like it ’ s been an enriching experience for them . There ’ s still a long way to go , but we have passionate and determined people working on continuous improvement . We are constantly looking at what other companies are doing and partnering with organisations that challenge us to be better . I am also in a fortunate position to be able to share best practices from across the group globally , which is a great opportunity for me to protect the organisation , protect our people and our customers and work in collaboration with our partners to be better .
Q .
Ed : Liz , can you share a personal experience related to safety and how it re�ects the commitment of Autoglass ® to have a culture of listening ?
A .
Liz : I recently had an accident at work and followed our incident reporting process , and throughout that process I felt valued and listened to and I understood the actions that were being taken to ensure the incident is unlikely to happen again . Autoglass ® really is a listening organisation and this is demonstrated through our recent engagement survey which shows that 90 % of our people feel that safety is taken seriously , indicating that others have similar experiences .
Q .
Ed : Gemma , can you tell us about the e�orts of Autoglass ® in Equity , Diversity , and Inclusion ( ED & I )?
A .
Gemma : We ' ve been developing a culture of listening and with 95 % of our people participating in our latest engagement survey , I believe we ’ ve made really good progress . This has created a fantastic foundation from which to build our equity , diversity and inclusion strategy . This year we have been focusing on gender balance , particularly within our technician population which has resulted in a signi�cant 1700 % increase in female technicians so far .
Q .
Ed : Liz , what are the speci�c steps taken to address gender balance among technicians ?
A .
Liz : We formed a project team to challenge mindset , improve policy and infrastructure , enhance attraction strategies , and o�er �exibility in training to attract and retain more female technicians . We also continue to listen to all our new starters to ensure their experiences inform our actions and enable retention .
Q .
Ed : Gemma , what ' s next on the ED & I plan for Autoglass ®?
A .
Gemma : We will continue addressing gender balance while evolving our ED & I strategy in 2024 . This includes thought partnerships with external experts , assessing our maturity , using demographic data , and further developing our leaders and colleagues to create a more diverse and inclusive workplace .
In summary , we are committed to sustainability , safety , and diversity and our broader Responsible Business agenda , and our ongoing e�orts re�ect our dedication and commitment to creating a better future for all stakeholders .
11