Streamlined
Government Services
Interview with HE Mohamed Al Meheiri,
CEO of Musanada
“The Abu Dhabi Economic Vision 2030” publication
consists of 284 pages – 142 in English, left to right,
and 142 in Arabic, right to left.
It is a very comprehensive document, and yet it must
be appreciated that it is only the tip of a very large
iceberg. The work that goes into its implementation
at every level, in every sector is monitored and
benchmarked at every step, culminating in a series of
5 year plans.
Vision 2030
A single point made in the Vision document under
the heading streamlined government processes
dictates that;
Government efficiency and joined up Government
are crucial to improving the overall business
environment.
One organisation central to that theme is Musanada.
This government entity is responsible for delivery of
business information systems, and their coordination
throughout the disparate arms of government.
According to Musanada literature;
“The Emirate is on the cusp of major change on a
global scale. The tremendous growth of Abu Dhabi
and diversification of business investment is being
guided by the 2030 Vision – a strategic plan to secure
the future success of the capital city beyond the
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oil wealth and improve the lives of its citizens and
residents. Musanada’s role is to support the Emirate’s
public sector institutions and help Abu Dhabi become
one of the Top 5 Governments in the world.”
CEO Financial spoke exclusively to HE Mohamed
Al Meheiri, CEO of Musanada about the work of the
organisation.
“We are dedicated to serving the government with
the provision of business support services such
as service desks, helplines, CRM facilities and
many other projects. Our mission is to streamline
the channels of communication between various
interlinked government departments that must
coordinate on a variety of levels”, the CEO explains.
In supporting its government customers, Chief
Executive, Mohamed Al Meheiri is on the look out
for international shared service providers to work
with in a variety of areas.
“Knowledge transfer is a key component in enabling
various facets of government to communicate
efficiently. Musanada means ‘to support’, and this is
what we do in providing business services across the
departments. We have an interest in engaging shared
service providers with solutions that can be applied
throughout the range of government services”, asserts
Al Meheiri.