Visibility of eTwinning Projects Group July 2023 Newsletter
technical support could have so far played a role in mitigating these issues by offering support and engagement . Yet support teams were not always available to respond to teachers ' inquiries , provide solutions to challenges , and offer guidance throughout their eTwinning journey . By demonstrating a commitment to resolving issues and supporting teachers , technical support could have instilled a sense of trust , encouraging teachers to continue their participation and collaboration within the platform . Sadly , this has not happened , and it has been a year already .
5 . Continuous Improvement Platform changes do not mark the end of improvement , obviously ; platform changes must signify a commitment to continuous enhancement . Technical support is instrumental in the ongoing improvement of eTwinning . By actively monitoring the platform ' s performance , gathering feedback , and collaborating with the development team , support teams will be able to address existing issues , implement necessary updates , and refine the platform ' s functionality . Continuous improvement will ensure that eTwinning becomes once again a robust and user-friendly platform for teachers and students .
Conclusion In the face of platform challenges and transition difficulties , the presence of reliable technical support is imperative in eTwinning . Swift issue resolution , expert guidance , and training , user feedback integration , ongoing support , and continuous improvement are essential components of a strong technical support system . By addressing these concerns , technical support will not only help teachers overcome obstacles but will also prevent teacher attrition and foster a positive working
environment . eTwinning must prioritize and invest in robust technical support to ensure a seamless and enriching experience for all teachers and students within the platform .
Rosa Luisa Gaspar has been a primary school teacher for 37 years . She is now the headteacher of her school - EB1 / PE da Lombada , Ponta do Sol , Madeira , Portugal . She has been a teacher trainer since 2013 , an eTwinner since 2011 , and a Scientix Ambassador since 2016 . She is also a writer of children ' s books . She appreciates being part of a Community of Teachers who share their knowledge and believes in a collaborative approach to teaching STEM .
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