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For For J.D. J.D. Power Power 2019 2019 award award information, information, visit visit jdpower.com/awards. jdpower.com/awards. Thank Thank you you for for making making us us #1! #1! In In addition addition to to overall overall customer customer satisfaction, satisfaction, Hertz Hertz was was rated rated highest highest in in the the four four areas areas that that matter matter most most to to you: you: Reservation Reservation Process Process Pick-up Pick-up Process Process Return Return Process Process Cost Cost & & Fees Fees Over Over the the past past six six years, years, we’ve we’ve increased increased our our overall overall customer customer satisfaction satisfaction score score more more than than any any other other car car rental rental brand brand in in the the annual annual study study by by J.D. J.D. Power. Power. We’re We’re thrilled thrilled that that by by putting putting you you first, first, you you made made us us #1. #1. We’re We’re here here to to get get you you there. there. © 2019 © 2019 Hertz Hertz System, System, Inc. Inc. All All rights rights reserved. reserved. CS CS 1019089 1019089