Vermont Magazine Fall 2020 Fall 2020 | Page 43

Offering a variety of stylish and distinct reflective safety-wear options for dogs of all shapes and sizes, Spot the Dog’s fashionably practical product line has won over the hearts of dog owners across the country. It all started in 1993, a few years after Spot the Dog CEO Mark Brooks left the hectic and bustling avenues of New York City and moved to South Hero Island in Northern Vermont with his wife and business partner Mary Powell. Mark says that from the very first time Mary brought him up to her family vacation home on Lake Champlain, he “fell in love with Vermont. It’s an incredible place. There are so many wonderful communities throughout the state that are filled with such genuine and caring people.” After moving to Vermont, Mary created the first line of Spot the Dog products to help better protect their dogs during hunting season. When Spot the Dog officially went into business a year later in 1994, many of their friends were skeptical of the growth potential behind the concept. Mark explains that he and Mary “have always had a lot of dogs. She wanted to create a reflective safety vest for our dogs so that they would be more visible to hunters, and on any road with cars. When she started, most people told her that she was crazy. They thought that no one was going to buy fluorescent protective wear for dogs, but it turned out that they were completely wrong. People really connected with the products. It has been absolutely incredible to witness the growth of the company over the years.” Available in a number of eye-catching designs such as “Classic Orange” and reflective red and green “Puppy Plaid”, the current protective wear product line includes a dashing assortment of reflective vests, collars and bandanas. Mark attributes Spot the Dog’s continued success and adaptability to the visual appeal of their products and the continuous incorporation of customer feedback into their research and design process. Mark says that when Spot the Dog was originally founded, “there was nothing on the market that occupied our niche. Years later, there is still nobody that we’re aware of that makes bandanas the way we make them. For us, the formula for success has always come down to a balanced mixture of aesthetics and practicality: the product has to look good and perform well. It has to be both appealing and easy to attach. Everything that we make is always tested out on our dogs first. That’s where we find our mistakes. That’s where we get our development ideas. We look at it as part of our growth.” Mark explains, “We also like to incorporate personal feedback from our friends, our local community members, and our customers. People have been wonderful over the years in terms of telling us what works and what doesn’t work for them. It’s not uncommon for people to stop us out in public in Vermont and ask about our products when they see them on one of our dogs. It works the other way, too. Sometimes we’ll be out and about and see one of our products on a dog walking by. I often start conversations with people by saying, ‘I see you’re using one of our products. How is it?’ That’s one of the things I love about Vermont: the people are very honest. You can get instant feedback and you can take that information and continue to incorporate it into your product development. It’s a wonderful way to conduct research. As we continue to incorporate this feedback into our design changes over the years, the question always remains: ‘How do you reflect the largest amount of light possible while still making a stylish and appealing product?’ What’s incredible is that if a dog goes into a dark area with one of our products on and you shine just the tiniest bit of light in its direction, it just lights up brilliantly. The light drives around the edges where we’ve put the reflective piping and bounces off of it with wonderfully intense brightness.” As Spot the Dog expanded, their customer base grew well past the confines of the dense and rural forests of New England. Feedback from their newfound suburban and cosmopolitan clientele offered key insight into the usefulness and versatility of Spot the Dog products. As Mark points out, “It’s not just about protecting the dogs, it’s about protecting the owners, as well. A lot of the time when people use our products in suburban areas, they’re not necessarily going out into the woods. They may be in a park or out walking on the street. Safety is important everywhere, no matter where you go. Whether you’re walking through the woods or running through the city, having the ability to both see and be seen is essential for peace of mind.” When Spot the Dog’s products were chosen as one of Oprah Winfrey’s “Favorite Things” in 2019, the celebrity co-sign helped Spot the Dog expand their market reach even further. Mark describes the process of working with Oprah’s organization as “a wonderful opportunity. Oprah’s team VTMAG.COM FALL 2020 41