with all staff wearing face masks at all times.
Meanwhile, there can be no more than two customers in the
shop at any given time and, of course, there’s lots of hand
sanitiser available.
“We have sanitisers all along the counter tops for customer use
and for ourselves as well.
“We get through a lot every day when handling products. There
are restrictions on what staff and customers can do now but
there are safe workarounds.”
One major change is that the e-liquid testing stations have had
to be taken down, so the staff have had to be creative, either
giving their own verdict from personal experience or finding
descriptions online to help customers make the best choice.
Once a customer is happy, a staff member simply wipes the
bottle down and hands it over.
The coronavirus will, no doubt, have convinced countless
smokers that now is the time to give vaping a go so it’s more
important than ever that expert vape shop staff can show them
the ropes.
Vapers and smokers can’t test mods but the Vapouround staff
can set them up and explain how they work.
Kelli added: “I’m happy to set them up, wipe them down, rebox
them and bag them again so the customer experience may be
different but the high levels of service remain unchanged.
“If anyone needs help replacing coils, it would be the same. I
would wipe them down, put them on, wipe them down again and
put them in the bag.”
Social media has played a massive role in keeping vapers
connected to their go-to vape companies. And now that
lockdown has eased, customers are being rewarded and can
finally head to the shops to get their hands on some goodies.
“To celebrate the reopening, we gave free USONICIG
starter kits to anyone who followed @USONICIG and @
vapouroundloungederby and came into the store.
“We’ve still got a free USONICIG offer along with more giveaways
and offers in-store and on Instagram.”
As well as the more specialist products like Asguard Mini and
Odin Mini now in stock, the shop can now boast the entire Ace
of Vapez juice line, which is already proving a huge hit with
customers.
And for those new smokers looking to make the switch, a
Caliburn starter kit with two nic salts for £25 offers a great
introduction to vaping.
It’s been a challenging few months for the industry and while
vape shops have had to adapt just like the rest of us, the harm
reduction message has never been more important, for smokers,
vapers and everyone else.
“
Everyone has been perfectly
understanding about all the
rules, they’re just happy to have
their vape stores open again
after all this time.
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