Vapouround magazine Issue 03 | Page 38

F E AT U R E important it is that every CRAFT VAPERY customer receives exactly what they are looking for. “We are able to select the best flavors for our customers based on their profile information, and we do so with more than 90% accuracy. We want to send a box full of liquids that our customers are going to like, and we want to ensure that they like every single liquid in that box.” To that aim, customers can rate each of the liquids they receive, which helps ensure they will only ever get what they like. One step further, each box comes with a personalized hand-written note from the curator who hand-picked their liquids. There is also a toll-free number customers can use to call about anything. In fact, any vaper can call the customer care team even if they are not a customer, and the staff will try to help them as best they can. “We are able to select the best flavors for our customers based on their profile information, and we do so with more than 90% accuracy.” The attention to detail and the focus on the customer has paid off for Josh and his team as they now ship around 30,000 bottles to customers in 41 countries. CRAFT VAPERY boasts that it provides “a revolutionary new way to discover, learn about, and shop only the very best that vaping has to offer,” and you can only achieve that with real, strongly-felt passion. Thankfully Josh has got that in spades. There is far more to CRAFT VAPERY than just a subscription service. You can find out more at www.craftvapery.com. 36 ISSUE 03 VAPOUROUND MAGAZINE