F E AT U R E
important it is that every CRAFT
VAPERY customer receives exactly what
they are looking for.
“We are able to select the best flavors
for our customers based on their profile
information, and we do so with more
than 90% accuracy. We want to send a
box full of liquids that our customers are
going to like, and we want to ensure that
they like every single liquid in that box.”
To that aim, customers can rate each
of the liquids they receive, which helps
ensure they will only ever get what they
like. One step further, each box comes
with a personalized hand-written note
from the curator who hand-picked
their liquids.
There is also a toll-free number
customers can use to call about
anything. In fact, any vaper can call the
customer care team even if they are not
a customer, and the staff will try to help
them as best they can.
“We are able
to select the
best flavors for
our customers
based on
their profile
information,
and we do so
with more than
90% accuracy.”
The attention to detail and the focus on
the customer has paid off for Josh and
his team as they now ship around 30,000
bottles to customers in 41 countries.
CRAFT VAPERY boasts that it provides
“a revolutionary new way to discover,
learn about, and shop only the very best
that vaping has to offer,” and you can
only achieve that with real,
strongly-felt passion.
Thankfully Josh has got that in spades.
There is far more to CRAFT VAPERY
than just a subscription service. You can
find out more at www.craftvapery.com.
36 ISSUE 03 VAPOUROUND MAGAZINE