Valve World Magazine September 2022 | Page 10

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information that corresponds to the current market ’ s pain points . Using this intel , innovations can be built from the ground up or can be added as a variation to an existing product with newly added features and benefits .
The complete package
To modernize its systems and processes , and exceed its customers expectations , A-T Controls regularly revaluates its products and distribution systems . “ We are constantly asking our distributors what they want to see next . This can be in terms of product features , internal and external communications , integration , as well as services and solution-oriented improvements or adjustments ,” said Wright . The company takes great pride in receiving and implementing customer feedback to create solution-oriented answers . “ We have a team of engineers that respond to specific customer issues , because not every application is cookie-cutter . People come to us for solutions for abrasion , high-pressure , material compatibility , or end connections that need to be customized ,” explained Wright . “ We are equipped to react quickly and efficiently to help when customers require application assistance , and we know that if we can solve a client ’ s difficult problems , they will know they can also come to us with the easy ones .” Upon acquiring a small company from Houston , Texas , A-T Controls was able to further expand its offerings to include an innovative controller , the Mighty Controller , which operates the company ’ s system group . The Mighty Controller is an innovative computing device targeted at OEMs and system integrators who want to modernize existing approaches to local system controls . “ We sell manual and automated quarter turn valves , and with applications like the Mighty Controller , we also provide a complete system to our customers . The Mighty Controller provides information such as temperature , torque signatures , and vibration measurements giving the end user useable data that can be used to mitigate the risks of failures ,” stated Wright . “ Ultimately it can optimize the actuator and valve positions to increase efficient flow through the wellhead .” A-T Controls has built trust with industry wide clients , applying its strengths , and
taking the initiative towards unwavering efforts and creative solutions .
Leading the way
A-T Controls believes there are two kinds of company cultures : leading or following . “ We are dedicated to being the leader – we do not want to fall behind and follow other companies as technology progresses . We want to be known for our high quality , high standards , and dedication to solution

A-T Controls ’ responsiveness is driven towards getting the client ’ s question answered , not just a short answer , but the right answer .”
focused service ,” Wright commented . To ensure it is providing its customers with the best products , the company sends all of its valves to an independent third party for testing to ensure nothing is overlooked . The distribution department is therefore heavily involved in the production side of the business . “ By conducting everything from ISO 9000 to API audits , the team continues to ensure production and operations are following the comprehensive quality mandates .” The company ’ s commitment to being available , responsive , and innovative , along with a broad offering of quality products , has allowed it to truly put the customer first . “ Our response to the needs of
10 Valve World September 2022 www . valve-world . net