Valve World Magazine October 2024 | Page 11

Cover Story
Neway partnered with Shell to build electric vehicle charging station in Suzhou factory
of their employees from 90 points in 2021 to more than 95 points in 2030 . ( By 2023 , reached 92 / 100 ) As of 2023 , Neway has made significant progress towards these goals , with particularly impressive results in reducing water consumption and increasing employee satisfaction .
Customer-centric approach and value-added services
Neway ’ s success is not just about producing high-quality valves ; it ’ s also about understanding and meeting customer needs . The company has developed a deep understanding of service in the valve industry after serving diverse customers from various markets . Feng explains , “ Traditional manufacturers focus on production and selling of products
Neway liquid hydrogen valves onsite at a hydrogen refuelling station
with basic after-sales service , such as repairing and warranty . Such service model only meets elementary needs and features no advantage in the fierce market competition .” In contrast , Neway has been keen on providing value-adding services such as technical support , product training , standardised service , product traceability and full life cycle monitoring . The company sees this as an opportunity to establish strategic partnerships with its customers . “ This service model is beyond simple business transactions ,” FENG says . “ It ’ s about an in-depth cooperation based on common goals , mutual trust and long-term planning . It not only encourages resource sharing and complementing each other
but also helps to reduce risk , enhance competitive power and innovation .”
Future focus globalisation and efficiency
As Neway Valve looks to the future , the company remains committed to its core values of quality , innovation and sustainability . A key focus for the company ’ s next stage of development is creating a sustainable supply chain . “ One of our key words for the next stage is ‘ sustainable supply chain ’,” Feng states . “ As a matter of fact , Neway has outpaced many fellow players and is working on some energy-saving and emission reduction projects , like new energy , with remarkable international influence and pioneering spirit .” The company plans to enhance its competitive power and reduce costs through globalised production sites and a strategic purchasing strategy . More importantly , Neway aims to leverage scale effects , carry out standardisation , automation , smart operation and upgrade data management to better serve global customers . These strategies form the essential foundation of Neway ’ s globalisation and sustainable development . By continuing to invest in research and development , expand its global presence , and focus on environmentally friendly practices , Neway is well-positioned to meet the evolving needs of the valve industry while contributing to a greener , more sustainable future . With its track record of breakthrough technologies , commitment to quality and focus on sustainable practices , Neway Valve is not just keeping pace with industry trends – it ’ s helping to shape the future of valve technology for decades to come . www . valve-world . net Valve World October 2024
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