Cover Story system uses AI to suggest corresponding MRC Global products . The tool learns from every quote we respond to , so it continually gets smarter and faster ,” said Kendall . “ This can reduce the time spent on larger quotes from hours to minutes and improves accuracy – particularly for newer SSRs . By significantly speeding up response time and improving accuracy , win rates can be improved .” “ This past September , we were invited to speak at Dreamforce , Salesforce ’ s annual event in San Francisco ,” Kendall noted . “ Artificial Intelligence was a major focus of the conference . From our observations , we appear to be an early adopter of AI in the industrial distribution sector , using it in particularly impactful ways .”
Looking to the future
“ We aim to further leverage AI in our quoting tool and are exploring additional opportunities to enhance efficiency in other frequent customer service tasks ,” Kendall explained . “ While AI ’ s potential has been discussed for years , it has now matured to a point where we can create tools that significantly reduce workload , improve turnaround time , and increase accuracy . As the technology rapidly evolves , we ’ re evaluating its application across all aspects of our commercial and back-office operations .” “ We are currently integrating our Digital Service Platform with MRC Global ’ s new Oracle Cloud-based ERP system . This integration is expected to be fully implemented and operational by mid-2025 .”
MRC Global at a Glance Headquarters :
Worldwide locations :
Houston , Texas
“ We ’ re launching a comprehensive suite of inventory management solutions , including lockers , weighted bins , and RFID systems , to be installed at customer locations ,” Kendall continued . “ Looking ahead , we plan to expand integrations with our suppliers , offering customers greater visibility and more options . Our ultimate goal is to fully digitize the entire supply chain .”
Over 210 service locations including service centers , valves & engineering centers and regional distribution centers
Products and services : Pipe , valves , valve automation & fittings
Industry markets :
Websites :
Gas utilities , downstream , industrial and energy transition , production and transmission infrastructure
www . mrcglobal . com and www . MRCGO . com www . valve-world . net Valve World November 2024
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